Refund policy

Returns & Refunds

Last updated: June 10, 2026

Because every magnet we make is custom-designed and handmade by our family, all sales are final. We do not accept returns, exchanges, or refunds for change of mind, buyer's remorse, typos in personalization text, or final print issues resulting from low-resolution uploaded photos.

However, your satisfaction matters to us. We are a small family business, and we stand behind the quality of every magnet we create. If something goes wrong on our end, we will make it right.

When We Offer a Free Remake

You qualify for a free replacement (remake) when:

Your order arrives damaged in transit.
The item has a verified printing or manufacturing defect made on our end.
You received the wrong item or the wrong personalization that does not match what you submitted at checkout.

How to Request a Remake

Email hello@togetherwestick.com within 3 days of delivery with your order number and a brief description of the issue.
Attach clear photos of the item showing the damage or defect, plus a photo of the outer packaging if relevant.
You do not need to ship the item back to us — please keep it. We do not request the return of personalized items.
Once approved, we will produce and ship a replacement at no cost to you.

Refunds (By Exception)

If a remake is not possible and the issue qualifies under the conditions above, we will issue a refund to the original payment method. Approved refunds are typically processed within 10 business days of approval; your bank or card issuer may take additional time to post the credit.

Cancellations & Changes

Orders may be canceled or changed within 12 hours of purchase, provided we have not yet begun creating your magnets. Because each order is custom-made, once production has started, we cannot cancel, modify, or refund the order. To request a cancellation, email hello@togetherwestick.com as soon as possible with your order number. We will let you know if your order is still eligible.