Shipping policy

Shipping Policy

Last updated: June 10, 2026

Thank you for shopping with Together we Stick. This page explains how we make, ship, and deliver your order. Because every item is custom-printed and handmade by our family, the total time you wait is the sum of production time and transit time.

Production Time

Each order is crafted to your specifications after it is placed. Standard production time is 2–5 business days (Monday through Friday, excluding U.S. holidays). Larger orders or items with complex personalization may take slightly longer; if so, we will reach out before production begins.

Shipping Methods & Rates

We ship via USPS. Final shipping costs are calculated and shown at checkout based on the destination and the carrier service you select. Our current flat-rate options are:

United States

Standard (3-5 business days): $8.00 (Free for orders $50.00 and up)
Express (1-2 business days): $15.00

Canada

Standard (7-14 business days): $15.95

Transit Time & Order Confirmation

Once your order ships, you will receive a confirmation email with tracking information. Estimated delivery times provided by the carrier are not guaranteed and may be affected by weather, carrier capacity, or customs processing for Canadian orders. In accordance with the FTC Mail Order Rule, if we cannot ship your order within the stated production window, we will notify you and you may consent to a delay or cancel for a full refund.

International Shipping & Customs

We currently ship to the United States and Canada. Please note for Canadian orders: The customer is solely responsible for any customs duties, import taxes, or brokerage fees applied by the destination country. These fees are not included in our shipping charges.

Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. Orders that are returned to us as undeliverable, refused, or returned because of an incorrect address may require a re-shipping fee at the customer's expense.

Lost or Delayed Packages

Once a package is marked as delivered by the carrier, responsibility transfers to the buyer. If tracking shows delivered but you have not received the package, please first contact USPS to file a trace, then email us so we can assist you.

Damaged on Arrival

If your order arrives damaged, please email hello@togetherwestick.com within 3 days of delivery with your order number and clear photos of the damage and the outer packaging. We do not require you to ship damaged personalized items back — please keep them; we will arrange a replacement at no cost. See our Refund Policy for full cancellation and remake details.